Still a happy Apple owner

After owning Macs for almost 10 years I had my first real experience with Apple after sales service on the weekend. I guess I was expecting a lot and they didn’t disappoint.

I had managed to cleverly drop a screwdriver (don’t ask) on my keyboard a few weeks back and it had smashed the number 3 key out of place. The back of the key was busted so I definitely needed to make a trip to the Apple store.

The whole process was so simple:
1. Booked a time to see a “genius” ?!
2. Handed over my laptop to Trellawny.
3. Got it back in 5 minutes with a new key. No charge.
4. Left with a big smile on my face.

People will argue with me, but I still think Apple do the little things so well. Being able to book a time to see someone for example. Or the fact that they didn’t bother charging for a small repair. So, although I’d never admit to being a fanboy, I’m still a fan.